Privacy Policy for Partners

Privacy Policy & your personal information:

Your privacy is important to HostelCulture International Limited, as is your trust in HCI products and​ ​services. We want you to know that the information you share with us will be treated with care in​ ​accordance with GDPR.​ Furthermore, we consider your property’s data as important as your own individual personal data and we are committed to taking care of it to the same standard.

Below we outline the fundamentals of what kind of personal data we need to collect and why, how this information is processed, and your rights regarding our handling of your personal data. If you would have any unanswered questions regarding your personal data, please feel free to contact us at: support@hostelculture.com.

What info do we collect and why?

The information we collect is that which is necessary to fulfil the property registration process and any associated requests you make. We require your full name, contact email and phone number​. We do not use your personal data to tailor adverts and​ ​marketing, nor do we share with, exchange, sell to or otherwise provide your data to third parties for such purposes. We provide customers who have booked your accommodation service via the platform with your property contact email & contact number. ​In certain situations we might be required to share certain details to set up a new connection between a Channel Manager and HostelCulture.com or to resolve particular technical issues.

Because we collect only necessary personal data from you in order to successfully process your​ ​registration, related requests, and facilitate related services we aim to retain your information for no​ ​longer than considered necessary​,​ ergo while your property is active in your back-office.

How can you control the personal and property data you have ​provided to​ ​HostelCulture.com?

You have various rights under ​GDPR in connection with our processing of your​ ​personal data. ​You can control both your personal and property’s information in the​ ​following ways:

  • Right to access your personal and property’s data – You can request a copy of the personal and property’s data that we hold about you, together with how we processing that information.
  • Right to rectification – You can request that we change or correct your personal and property’s data we hold about you if it is inaccurate or incomplete.
  • Right to erasure, restriction of processing or to object processing – In certain situation you have the right to ask us to erase, or block or restrict the processing of, the personal and property’s data we hold about you, or object to particular ways in which we are using your personal data. We provide you easily accessible features in your back-office, which are let you have full control of your personal and property’s data.
  • Right to data portability – You can request us to provide you or a third party a copy of your personal and property’s data.